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FAQs : Diaper Pails

Where can I find the model information on my Diaper Pail?
The model information will be stamped into the plastic: either on the underside of the pail itself or on the underside of the lid. The manufacture date may be in the form of a date code circle. The arrow points at a number which indicates the month and there is also a 2-digit year code.
How often should I replace the deodorant disk in my Diaper Pail?
We recommend you replace the disk at least once a month.
Are there any warranties for my diaper pail?
Dorel Juvenile Group warrants its products to be free from defect in workmanship and material under normal household use and service for 1 year following the date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182 or by writing to the following address:

Dorel Juvenile Group

Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609


You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

How often should I empty my diaper pail?
We recommend that you empty your diaper pail more than once a week, even if it's not completely full.
Where can I get a replacement deodorizer disk for my diaper pail?
Deodorizer disks are available through the Consumer Relations Department. Please have your model number and manufacturing date available prior to contacting us. To order, e-mail the Consumer Relations Department at consumer@djgusa.com, fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

Where can I purchase a neat! Diaper Disposal System?

The Diaper Disposal System has been discontinued. However the Diaper Disposal System refills are available through the Consumer Relations Department for a limited time. Please have your model number and manufacturing date available prior to contacting us. To order, e-mail the Consumer Relations Department at consumer@djgusa.com, fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

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