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FAQs : Booster Feeding Seats

What is “Bio-Plastic” in my Nature Next™ Bio-Plastic 3-in-1 Booster Seat?
The Safety 1st® Nature Next™ Bio-Plastic 3-in-1 Booster Seat is made from 50% bio-plastic, a new generation of durable plastics developed from renewable plant resources.
How do I obtain replacement parts?
To order parts, please call the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of Operation are Monday-Thursday 7:00AM-6:00PM EST and 7:00AM to 4:30PM EST on Friday. Proof of purchase is required.
Is my booster seat covered under a warranty?
Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under the normal household use and service for 90 days following date of purchase for most products. Some of our products have extended warranties. This warranty shall no apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182 or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of Operation are Monday-Thursday 7:00AM-6:00PM EST and 7:00AM to 4:30PM EST on Friday. Proof of purchase is required.

What age does my child need to be in order to use a booster seat?
The booster seats are designed for older children who can sit comfortably in the seat and when the seat is not too snug for the child. It is recommended that the booster seat be used for a toddler and not for an infant.
Where is the model number and manufacture date on my booster seat?
The model number will be a 5 digit number molded into the plastic on either the back or bottom of the chair. The manufacture date will be either 4 digits molded into the plastic or it could be a date circle. The circle will have numbers from 1 to 12 inside the dial with an arrow pointing to a number (the month) and 2 numbers either inside or just outside the dial (the year).
Why are my straps too short?

The restraint strap would only be used for a child who is unable to climb in and out of the chair on their own, so in most cases the restraint straps do not need to be used all the way up to age 4.

The restraint straps are made to fit children who are in the 95% percentile based on the age, weight and height information provided by the CPSC. One thing you can do is position the straps so they are over the child's thighs and not around the child's waist. This will secure the child in the seat and allow less of the strap to be used.

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