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FAQs: Booster Feeding Seats

How can I clean my feeding booster?
Feeding Booster with Seat Pad - It is recommended that the feeding booster be cleaned before the first use and after each use. Wipe with a soft cloth and warm, soapy water. Use only mild, non-abrasive soap. Trays with metallic components such as screws, springs, etc., are to be cleaned with warm, soapy water and wiped dry with a soft cloth. All plastic trays and tray inserts are dishwasher safe (top rack only). If you are unsure whether the tray on your feeding booster is dishwasher safe, please reference the instruction manual for your booster.

All Plastic Feeding Boosters - It is recommended that the feeding booster be cleaned before the first use and after each use. Wipe with a soft cloth and warm, soapy water. Use only mild, non-abrasive soap. Trays with metallic components such as screws, springs, etc., are to be cleaned with warm, soapy water and wiped dry with a soft cloth. All plastic trays and tray inserts are dishwasher safe (top rack only). If you are unsure whether the tray on your feeding booster is dishwasher safe, please reference the instruction manual for your booster.
When can my child use a feeding booster?
A child is ready to use a feeding booster when they can sit up unassisted, weigh less than 50 lbs. (22.7kg) and are between the ages of six (6) months and four (4) years. Nerver leave your child unattended. Always use the restraint strap to secure the child in the seat as the tray is not designed to restraint the child in the feeding booster.
Does my feeding booster have a warranty?

One (1) Year Limited Warranty

Dorel Juvenile warrants to the original purchaser that this product is free from material and workmanship defects when used under normal conditions for a period of one (1) year from the date of purchase. Should the product contain defects in material or workmanship Dorel Juvenile, will repair or replace the product, at our option, free of charge. Purchaser will be responsible for all costs associated with packaging and shipping the product to Dorel Juvenile Consumer Relations Department at PO Box 2609, Columbus, IN 47202 and all other freight or insurance costs associated with the return. Dorel Juvenile will bear the cost of shipping the repaired or replaced product to the purchaser. Product should be returned in its original package accompanied by a proof of purchase, either a sales receipt or other proof that the product is within the warranty period. This warranty is void if the owner repairs or modifies the product or the product has been damaged as a result of misuse.

This warranty excludes any liability other than that expressly stated previously, including but not limited to, any incidental or inconsequential damages.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE.

How can I file a warranty claim?

You may contact our Consumer Relations Team for assistance.

  • Hours of Operation:  Monday through Thursday 8am to 6pm EST, Friday 8am to 4:30pm Eastern (USA).
  • Contact Information: 
    • Phone – 1-800-544-1108
    • Fax – 1-800-207-8182
    • Email – Complete our Comment Form
    • Mailing Address – Dorel Juvenile,  P.O. Box 2609, Columbus, IN 47202
  • Required Information: 
    • Model number, version code (if applicable) and manufacture date of your potty can be found on the underneath side of the potty seat embedded into the plastic. The date code circle will provide you with the manufacture date of your product. The arrow points to the month and on either side of the arrow is the year. Below is a picture of the date code circle which shows the product was manufactured in the 8 month of 2011.
    • If you are unable to locate the model information, you may email a picture of the potty and we will identify it for you
    • For warranty claims – A copy of your receipt/proof of purchase is required
How can I obtain a replacement part?

You may contact our Consumer Relations Team for assistance.

  • Hours of Operation:  Monday through Thursday 8am to 6pm EST, Friday 8am to 4:30pm Eastern (USA).
  • Contact Information: 
    • Phone – 1-800-544-1108
    • Fax – 1-800-207-8182
    • Email – Complete our Comment Form
    • Mailing Address – Dorel Juvenile,  P.O. Box 2609, Columbus, IN 47202
  • Required Information: 
    • Model number, version code (if applicable) and manufacture date of your potty can be found on the underneath side of the potty seat embedded into the plastic. The date code circle will provide you with the manufacture date of your product. The arrow points to the month and on either side of the arrow is the year. Below is a picture of the date code circle which shows the product was manufactured in the 8 month of 2011.
    • If the model information is missing you may email a picture of the potty and we will identify it for you
    • Part warranty claim – A copy of your receipt/proof of purchase is required
    • Replacement part orders – We do require prepayment. We accept Visa, MasterCard or you may mail a money order.
Where can I obtain a replacement instruction manual?

If you have misplaced your instruction manual, you may click on the following link to download a manual from our site:

http://safety1st.djgusa.com/webapp/wcs/stores/servlet/InstructionSearchView?storeId=10154&catalogId=10051&langId=-1 http://eddiebauer.djgusa.com/webapp/wcs/stores/servlet/InstructionSearchView?storeId=10154&catalogId=10051&langId=-1 http://coscojuvenile.djgusa.com/webapp/wcs/stores/servlet/InstructionSearchView?storeId=10154&catalogId=10051&langId=-1

You will be required to enter the model number and manufacture date to obtain the correct instruction manual. If you are unable to download an instruction manual, you may contact our Consumer Relations Team at consumer@djgusa.com or call 1-800-544-1108 and we will be more than happy to provide you with a replacement instruction manual.

What type of chair can I use with the feeding booster?
The Feeding Booster is only designed to be used on a standard kitchen or dining room chair. Nerver use this product on a swivel chair, table top or stool. Ensure the Feeding Booster restraints are securely attached to the back and seat of the standard kitchen or dining room chair and always ensure the seat protector pads are located completely on the kitchen or dining room chair surface.
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