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FAQs : Thermometers

Are the tips/covers for my thermometer replaceable and how can I order them?
Some thermometers still use the disposable tips or covers and some tips are available through the Consumer Relations Department. If your thermometer comes with tips or covers, the package or instruction should tell you what type of replacement you will need. Please have your model number and manufacturing date available prior to contacting us and we will be happy to check for replacements. Proof of purchase is required for validation of a warranty claim.

To order, contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.
What kind of batteries do I need for my thermometer and are replacement batteries available?
The size and style of battery for digital thermometers varies depending on which model you have.  You can find the size and type of battery needed for your thermometer in the instructions and/or on the package.  Most batteries can be purchased where batteries are sold.  It is always a good idea to take the battery along with you or write down the style and size so that the correct battery can be purchased. 
What if I put the wrong type battery in my thermometer?
When the thermometers are manufactured, they are designed to use only one type of battery: such as alkaline or lithium.  Installing the incorrect battery can damage the thermometer and/or the battery. 
Are there any warranties for my thermometer?
Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 1 year following date of purchase with original sales receipt for most products.  Some of our products have extended warranties.  This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty.  Liability for consequential property damage is expressly excluded.  Proof of purchase is required.  To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.
Has my thermometer ever been recalled?
Please click on the following website to access our Safety Notices section to see if your model number and manufacture date is involved in a recall.

http://www.djgusa.com/usa/eng/Safety-Notices

Will the temperature reading be the same when the thermometer is used under the arm or rectally?
When taking a temperature under the arm it is recommended to add .9 degrees F or .5 degrees C to the temperature to obtain an oral equivalent temperature. When taking a temperature rectally it is recommended to subtract .9 degrees F or .5 degrees C  from the temperature to obtain an oral equivalent temperature.
How can I change my thermometer from Fahrenheit to Celsius or vice versa?
As thermometers vary; so does the process of changing from Fahrenheit to Celsius.  Normally this involves pushing the controls on the thermometer in a certain sequence.  The process for doing this will be found in the instruction manual.  If you need assistance resetting your thermometer and you no longer have your instructions, you may call us at 800-544-1108 and one of our Consumer Relations Specialists will assist you.  Please be sure to have the model number available so the correct instructions can be given to you.  

Note:
Some thermometers are made to use only one type of temperature reading and will not change to another.
My thermometer never reads exactly 98.6 degrees; does that mean it is not working?
Many people believe that normal body temperature is 98.6 F (37.0 C). However, medical research has shown that temperature varies from person to person. Factors affecting body temperature include age, gender, physical activity, environmental temperature, clothing, medications, and time of day. Oral temperatures may range from 96.4 F (35.8 C) to 100.4 F (38.0 C).
My thermometer has an “ERR” in the display; what does this mean?
When “ERR” shows in the display, it is indicating that the thermometer is not functioning correctly and would need to be replaced. If the thermometer is within the warranty period you can call our Consumer Relations Department at 800-544-1108. Be sure to have the model number and receipt when you call to validate your warranty.
Where can I find the model number and manufacturing date on my thermometer?
Model numbers are located either on the back of the thermometer, on the package, or inside the battery cover. The manufacturing date will typically appear as a 4-digit date code representing the week and year of manufacture. The date will be on the package and, on some models, can be found inside the battery cover.
I do not have the model number for my thermometer but just need the instructions, why can't you send me general instructions?
We manufacture many different styles of thermometers and although they may look similar the functions and batteries can be very different. To ensure we send you the correct instructions we must request the model number and manufacture date to ensure the instructions provided will allow an accurate temperature reading to be obtained. However, if the model number and manufacture date are no longer readable you may send us pictures of the front and back of the thermometer and we will be happy to identify the thermometer and check the availability of instructions.
Why can I not get an accurate reading for my infant with my ear thermometer?
a. For children under 1 year: Pull the ear straight back.
b. Children ages 1 to adult: Pull the ear up and back
 
Note: Proper placement within the ear canal is essential for an accurate reading. If the thermometer is not inserted properly and firmly into the ear canal, a lower reading might be obtained. The ear canal of some newborns and infants may be too small to use an ear thermometer. If this is the case, check with your pediatrician for alternate methods of taking the child’s temperature. Remember to always use the same ear. The temperature between the right and the left ear may differ.
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