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FAQs : Thermometer

How can I clean my thermometer?
Ear Thermometer - Clean the probe and tip with an alcohol swab or an ear swab dipped in isopropyl alcohol after each measurement. This will ensure you get the most accurate reading. To clean the body of the ear thermometer, you may use a soft, dry cloth. Do not use abrasive cleaning agents, thinners or benzene for cleaning. Never attempt to sterilize the thermometer in boiling water or the microwave.

No Touch Thermometer - The measurement sensor and proximity sensor may be cleaned very gently with a soft, alcohol-moistened cloth. Do not use excessive amounts of alcohol or pour alcohol directly on the sensors. Wipe with a damp cloth and allow to dry. Never attempt to sterilize the thermometer in boiling water or the microwave.

Pacifier Thermometer - The thermometer may be sterilized by immersing the silicone rubber nipple ONLY in sterilizing solution such as alcohol. Immerse the nipple approximately 1 inch/2.5 cm ONLY in the solution. The protective clip-on plastic shield supplied may be used as a container for this purpose. The plastic parts of the thermometer may be wiped clean with a soft cloth. Note: The pacifier thermometer should never be completely immersed in sterilizing solution or sterilized in boiling water as damage will occur to the electronic components. DO NOT place in a microwave.

Probe Tip Thermometers - Clean the probe tip with an alcohol swab before and after each use. Use a soft, dry cloth to clean the plastic parts of the thermometer. Never use abrasive cleaning agents, thinners or benzene for cleaning. Clean the plastic parts and display of the thermometer with a soft, dry cloth. Do not an abrasive cleaning agent on the display. Never attempt to sterilize the thermometer in boiling water or the microwave.

Rectal Thermometers - Clean the thermometer before first use and after each use. Clean the thermometer tip (1 inch only) using soap and water, or use isopropyl alcohol or other sterilizing solution. Clean the plastic parts of the thermometer with a soft, dry cloth. Note: Never immerse electronic parts in water, isopropyl alcohol or other liquids. Never attempt to sterilize the thermometer in boiling water or the microwave.
How should I store my thermometer?
We recommend that if a protective cover was provided with the thermometer that it be stored in this cover when not in use. Do not expose the thermometer to extreme temperatures, humidity or direct sunlight. Store at a room temperature range of 68 to 79 degrees/20 to 26 celsius.
What type of battery should I purchase for my thermometer?
The size and style of battery is dependent on which model thermometer you purchased. Your instruction manual and/or packaging will provide you with the type of battery you need to purchase. It may be beneficial to remove the battery that came with the thermometer and bring it with you to the retail store to ensure the correct size and style of battery is being purchased.
What if I installed the battery incorrectly or the incorrect battery style?
When the thermometer was manufactured it was produced to accept a specific size and style of battery such as a lithium or alkaline battery. If an incorrect battery was used, it could have permanently damaged the thermometer. Make certain you are installing the battery with the correct polarity (+/-). Installing battery backwards may cause irreparable harm to the electronics.
Does my thermometer have a warranty?

One (1) Year Limited Warranty

Dorel Juvenile warrants to the original purchaser that this product is free from material and workmanship defects when used under normal conditions for a period of one (1) year from the date of purchase. Should the product contain defects in material or workmanship Dorel Juvenile Group, Inc. will repair or replace the product, at our option, free of charge. Purchaser will be responsible for all costs associated with packaging and shipping the product to Dorel Juvenile Group Consumer Relations Department at the address noted on front page and all other freight or insurance costs associated with the return. Dorel Juvenile Group will bear the cost of shipping the repaired or replaced product to the purchaser. Product should be returned in its original package accompanied by a proof of purchase, either a sales receipt or other proof that the product is within the warranty period. This warranty is void if the owner repairs or modifies the product or the product has been damaged as a result of misuse.

This warranty excludes any liability other than that expressly stated previously, including but not limited to, any incidental or inconsequential damages.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE.

How can I file a warranty claim?

You may contact our Consumer Relations Team for assistance.

  • Hours of Operation:  Monday through Thursday 8am to 6pm Eastern (USA), Friday 8am to 4:30pm Eastern (USA).
  • Contact Information: 
    • Phone – 1-800-544-1108
    • Fax – 1-800-207-8182
    • Email - consumer@djgusa.com
    • Mailing Address – Dorel Juvenile,  P.O. Box 2609, Columbus, IN 47202
  • Required Information: 
    • Model number and lot number or manufacture date of the thermometer. This can be found on a label on the body of the thermometer, inside the battery compartment or the packaging.
    • If the model information is missing or you can’t locate it, you may email a picture of the thermometer and we will identify it for you
    • For warranty claims – A copy of your receipt/proof of purchase is required
How can I obtain a replacement part?

Replacement parts are limited to a 30-pack disposable probe tip cover. The cover will fit most probe tip thermometers. To place an order, may contact our Consumer Relations Team for assistance.

  • Hours of Operation:  Monday through Thursday 8am to 6pm Eastern (USA), Friday 8am to 4:30pm Eastern (USA).
  • Contact Information: 
    • Phone – 1-800-544-1108
    • Fax – 1-800-207-8182
    • Email - consumer@djgusa.com
    • Mailing Address – Dorel Juvenile,  P.O. Box 2609, Columbus, IN 47202
  • Required Information: 
    • Model number and lot number or manufacture date of the thermometer This can be found on a label on the body of the thermometer, inside the battery compartment or the packaging.
    • If the model information is missing or you can’t locate it, you may email a picture of the thermometer and we will identify it for you
    • For warranty claims – A copy of your receipt/proof of purchase is required
    • Replacement part orders – We do require prepayment. We accept Visa, MasterCard or you may mail a money order.
Do temperature readings vary when taking it orally, rectally or under the arm?
How can I switch the temperature reading from Celsius to Fahrenheit?

Switching your thermometer from Celsius to Fahrenheit will vary from model to model; therefore, please reference your instruction manual for assistance. If you have misplaced your instruction manual, you may click on the following link to download a manual from our site:

http://safety1st.djgusa.com/webapp/wcs/stores/servlet/InstructionSearchView?storeId=10154&catalogId=10051&langId=-1 http://eddiebauer.djgusa.com/webapp/wcs/stores/servlet/InstructionSearchView?storeId=10154&catalogId=10051&langId=-1 http://coscojuvenile.djgusa.com/webapp/wcs/stores/servlet/InstructionSearchView?storeId=10154&catalogId=10051&langId=-1

You will be required to enter the model number and manufacture date to obtain the correct instruction manual. If you are unable to download an instruction manual you may contact our Consumer Relations Team at consumer@djgusa.com or call 1-800-544-1108 and we will be more than happy to provide you with a replacement instruction manual and/or assist you in switching the temperature reading for your thermometer.

How do I choose the best method for taking a temperature?
Oral Method – Recommended for children four (4) years and older
  • Place the probe tip under the tongue and close the mouth. Instruct children not to bite down on the tip.
Rectal Method – Commonly used for babies and young children
  • For easier insertion, position the baby on their back and have their legs form a 90-degree (L-shaped) angle. Try placing the child on your lap with their legs down. Gently insert the probe tip no more than a ½ inch (1.3 cm) into the rectum. Do not force probe tip into the rectum if you encounter resistance. Note: Use a lubricated thermometer cover.
Underarm Method – Recommended for all ages
  • Wipe the underarm with a dry towel or cloth. The probe tip must touch the skin. Place the probe tip in the center of the underarm and lower arm against body.

Once the positioning of the thermometer is completed, hold it steady until the temperature has been obtained.
What do I do if there is an error message on the display?
An error message on the thermometer display indicates it is not operating correctly. The instruction manual has a troubleshooting section that will help you identify the problem and provides you with tips on how to correct the error. If tips do not correct the issue, please contact our Consumer Relations Team at consumer@djgusa.com or call 1-800-544-1108 for assistance. Please be sure to have your model number and lot number or manufacture date as this is required in order for us to assist you.
Why am I having a difficult time getting an accurate reading with my ear thermometer?

Prior to obtaining a temperature we recommend the ear thermometer be placed a room temperature for approximately 15 minutes.

For children under one (1) year of age – Pull the ear straight back

For children over the age of one (1) and adult - Pull the ear up and back

Note: Proper placement within the ear canal is essential for an accurate reading. If the thermometer is not inserted properly and firmly into the ear canal, a lower reading might be obtained. The ear canal of some newborns and infants may be too small to use an ear thermometer. If this is the case, check with your pediatrician for alternate methods of taking the child’s temperature. Remember to always use the same ear. The temperature between the right and left ear may differ. It is recommended that three (3) temperature readings from the same ear be taken and to use the highest temperature reading. In addition, if the ear canal is dirty it could cause inaccurate readings as well so please be sure the ear is clean of waxy residue.

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